Bustabit Privacy Policy — Your Data, Protected

bustabit (bustabit.ws) is an internationally licensed online gaming platform offering casino, Sports Betting, and live gaming services to users in Bangladesh. We believe privacy is a fundamental right of every user.

This Privacy Policy ("Policy") explains how bustabit collects, stores, uses, and protects your personal information. By using our platform, you agree to the terms of this Policy.

We comply with international data protection regulations and all applicable local laws. Protecting your data is a commitment we stand by — not just as a legal obligation, but as part of our core values.

Bustabit only collects data that is necessary for the smooth operation of the platform and to provide you with the best possible experience. We are strictly cautious about collecting anything beyond what is needed.

We never store your password in plain text — it is kept only as an encrypted hash. Full payment card details are never stored on our servers.

Collected data is used solely for the following purposes:

• Account Management: To verify registration and login, and to ensure account security.
• Payment Processing: To process deposits and withdrawals and to prevent fraud.
• KYC & Compliance: To verify age, confirm identity, and comply with anti-money laundering regulations.
• Customer Support: To resolve your issues promptly and provide our support team with the necessary context.
• Promotional Communications: To send you bonus offers and updates, with your consent.
• Security Monitoring: To detect unusual login attempts or suspicious account activity.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Legal Obligations: To provide required information to regulatory authorities.

bustabit Your data is never sold or rented. However, it may be shared with specific third parties in the following limited circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banking service providers.
• KYC Verification Partner: Documents may be shared with licensed third-party providers for identity verification purposes.
• Law Enforcement Agencies: Information is disclosed in response to a court order or valid request from a government authority.
• Technology Service Providers: For hosting, cloud storage, and cybersecurity services — all operating under strict confidentiality agreements.
• Game Software Providers: For operating live games and slots — only data strictly necessary for gameplay.

All of our third-party partners are bound by strict data protection agreements and may not use your information for any other purpose.

bustabit Cookies are used to enhance your experience on the website. Cookies are small text files stored in your browser.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

• Chrome: Settings → Privacy → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data

We retain your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Financial Transactions: Minimum 7 years — as required by tax and financial regulatory guidelines.
• KYC Documents: Minimum 5 years — as required under anti-money laundering regulations.
• Gaming History: 3 years after account closure.
• Log Files: 90 days — retained for security analysis purposes.
• Marketing Preferences: Deleted within 30 days of subscription cancellation.

Once the retention period expires, your data is securely deleted or anonymized so that identification is no longer possible.

As a bustabit user, you have the following rights over your personal data:

To exercise these rights support@bustabit.ws— responses are typically provided within 30 business days of receiving your request.

bustabit Strictly for users aged 18 and above. We do not collect or store data from anyone under 18 under any circumstances.

• Age verification is mandatory at the time of registration.
• Date of birth is verified during the KYC process.
• If a minor is found to have created an account, it will be immediately suspended and all associated data will be deleted.
• If a parent or guardian believes their child has registered on our platform, please notify us immediately.

Visit our Responsible Gaming Page View.

In line with evolving needs and changes in applicable law bustabit This Privacy Policy may be updated from time to time. When changes are made, we will take the following steps:

• A notice will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• A 30-day advance notice will be provided for any significant changes.

Continued use of the platform after any changes are made constitutes your acceptance of the updated policy. If you object to the changes, you may close your account and request deletion of your data.

For any privacy-related questions, requests, or complaints, please contact our data protection team directly:

• Email: support@bustabit.ws
• Use the subject line: "Privacy Request — [Your Username]"
• Response Time: Typically within 5–10 business days
• Urgent Matters: Account hacks or data breaches are responded to within 24 hours.

If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.